Auto-forwarding of Army Knowledge Online (AKO) email for Retired Soldiers and Family Members ends December 31, 2014
Retired Soldiers and family members who elected to have their AKO email auto-forwarded to a commercial account are reminded that this service ends December 31, 2014.
Retired Soldiers should visit the myPay site to ensure that a non-AKO email address is listed on their account in order to receive timely information from DFAS.
To update your email address on myPay, log into https://mypay.dfas.mil/mypay.aspx; on the main menu, click the Email Address link, and enter and confirm the correct commercial email address. Be sure to select “primary” beside the email address where you want to receive pay statement notifications and other important correspondence. Save your changes by selecting Accept/Submit. Do not select the email address that ends in @us.army.mil; this will not work and DOD is working to remove it from myPay.
The auto-forward email service was announced in November 2013 to provide Retired Soldiers and family members an additional year to transition from AKO email. This is part of the Army’s transition from AKO to more secure enterprise services. All access to AKO by Retired Soldiers and family members effectively ends December 31.
The Army continues to support and inform Retired Soldiers and family members through the Soldier for Life website at http://soldierforlife.army.mil. The website has been significantly updated over the past few months and provides a wealth of information.