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MC4: Reflecting on a Year of Partner Collaboration

By MC4 Strategic Communications


By equipping deployed medical units with automated resources, Medical Communications for Combat Casualty Care (MC4) ensures that Service members have a secure, accessible, lifelong electronic medical record (EMR), resulting in easier access to medical benefits, peace of mind, and better informed health care providers.

Successfully achieving this mission requires continuous and diligent focus on meeting charter requirements while facing increasing budget pressures. This work cannot be done alone. MC4 invited key external stakeholders to a December 2012 strategy planning meeting and shared their ideas on positioning the organization for future success. In 2013, this feedback was carefully studied, resulting in the revision of the program’s mission statement, the development of new program priorities and revamped strategic communications efforts. Stakeholder feedback also drove strategic design enhancements and content updates to MC4’s website, multiple social media accounts and other external communication materials. As a result, MC4 noticed noteworthy increases in external stakeholder and partner engagement about shared topics of interest.

Another example of MC4’s focus on stakeholder collaboration is the program’s partnership with the Deployment & Readiness Systems (D&RS) Program Management Office of the Defense Health Clinical Systems (DHCS), formerly Defense Health Information Management System (DHIMS). Throughout 2013, MC4 and DHCS partnered to test and prepare for the next major release of the Army’s lifelong EMR system, EMR 2.2.0.0. This ongoing partnership is critical because DHCS provides many of the software applications used on the MC4 system. The release is scheduled to be fielded to customers worldwide in early 2014 and includes multiple system enhancements that make it easier and safer for customers to document patient care.

MC4 also collaborated with customers to develop a behavioral health documentation method that would benefit providers and researchers who consistently track telehealth encounters. The Behavioral Health (BH) Standard Note and the Telebehavioral Health Originating Site template are two user friendly tools enabling MC4 users to effectively track telebehavioral health encounters, simplifying the process of tracking mineable data.

Looking forward, MC4 is committed to continuously serving Soldiers and supporting the mission now and well into the future. To ensure long-term prominence, MC4 will incorporate new technologies and strive to improve customer relationships.

Posted January 22, 2014