ES Newsletter

 

Enterprise Services News

January 07, 2016

STAND-TO! Army Enterprise Service Desk Federation

By Project Director, Enterprise Services

TODAY'S FOCUS: Army Enterprise Service Desk Federation

What is it?

The Army Enterprise Service Desk (AESD) Federation joins information technology (IT) service desks from across Army commands, Army service component commands, and direct reporting units into one Army enterprise IT service desk framework. Through the AESD Federation, service desks from across Army commands, Army service component commands, and direct reporting units into one Army enterprise IT service desk framework. Through the AESD Federation, service desks from across the globe will standardize common functions, unique command systems, and application support.

What has the Army done?

In September 2015, the Headquarters, Department of the Army Chief Information Officer (CIO)/G-6 issued a policy to federate service desks across the Army and tasked the existing NIPRNet and SIPRNet service desks to:

  1. Move from an acquisition to a sustainment environment
  2. Seek continuous improvement opportunities for enterprise services
  3. Explore enterprise-wide opportunities to field standardized services and capabilities

Read the full STAND-TO! on the AESD Federation here or by visiting http://www.army.mil/standto/archive_2016-01-07/?s_cid=standto.