ES Newsletter

 

Enterprise Services News

December 03, 2015

Enterprise Computing and ACC-RI Release Draft ACCENT RFP

By Enterprise Computing

Enterprise Computing and the US Army Contracting Command (ACC) - Rock Island (ACC-RI) have issued the draft Army Cloud Computing Enterprise Transformation (ACCENT) request for proposal (RFP). The draft RFP is for commercial cloud solutions for eligible Army enterprise applications in support of the ACCENT program and was issued to reach out to industry for questions and comments.

Enterprise Computing and the ACC-RI are only requesting industry questions at this time and require all questions be submitted by 3:00 PM CT on December 11, 2015.

The ACCENT Program supports the Army’s effort to move designated information technology applications, systems and associated data to the commercial cloud.

The ACCENT scope will include services and solutions necessary for the Army to satisfy the requirement for migration of eligible Army enterprise applications to the commercial cloud. Cloud computing solutions will include:

  • Cloud Service Offerings authorized by the Department of Defense
  • Information as a Service
  • Platform as a Service
  • Software as a Service

The draft ACCENT RFP will result in multiple basic ordering agreements which will be valid for a three-year period and use a multi-step procurement process.

For more information, visit www.FBO.gov and search for the draft ACCENT RFP using solicitation number W52P1J-16-R-0022.

December 01, 2015

AESD Improves Remote Access with New Software Installation

By Enterprise Computing

The AESD icon is appearing on desktops throughout the 7TH Signal Command's Area of Responsibility.
Rebecca Cole
The AESD icon is appearing on desktops throughout the 7TH Signal Command's Area of Responsibility.

Army Enterprise Service Desk (AESD) installed BOMGAR, software enabling remote access on Army computers within the 7th Signal Command’ Area of Responsibility.

The new AESD icon, or BOMGAR Button, began appearing on computer desktops in October 2015 throughout the 7th Signal Command. The new icon improves the ability of Helpdesk agents to respond and correct computer issues from a remote location.

“Everyone in the 7TH Signal Command’s Area of Responsibility will have an AESD icon on their desktop. We’re at an 88 percent completion rate”, said AESD Technical Quality Manager Saeid Radjou. “This isn’t a capability users didn’t already have. This just makes it easier for all users within the 7TH”.

Prior to the AESD icon appearing on desktops, Helpdesk agents provided users with a URL to launch remote access. Then, agents would walk users through the next few steps to complete remote access and address their computer issue.

Now, there are only three steps to remote access:

1. Double click on the AESD icon. A session key will be generated

2. Provide the session key to the Helpdesk agent

3. Remote access begins

“What this really enables AESD and others within the 7TH to do, is provide real-time support to end users in an easier manner, with less steps and less hassle”, said AESD Project Officer Dennis Kelly.

Established in 2009, AESD provides timely responses to computer-related issues for 2.2 million Army users through a central help desk and toll-free telephone number linked to a federation of 37 Army installations. Soldiers and civilians can get answers 24 hours a day, 7 days a week.