ES Newsletter

 

Enterprise Services News

December 01, 2015

AESD Improves Remote Access with New Software Installation

By Enterprise Computing

The AESD icon is appearing on desktops throughout the 7TH Signal Command's Area of Responsibility.
Rebecca Cole
The AESD icon is appearing on desktops throughout the 7TH Signal Command's Area of Responsibility.

Army Enterprise Service Desk (AESD) installed BOMGAR, software enabling remote access on Army computers within the 7th Signal Command’ Area of Responsibility.

The new AESD icon, or BOMGAR Button, began appearing on computer desktops in October 2015 throughout the 7th Signal Command. The new icon improves the ability of Helpdesk agents to respond and correct computer issues from a remote location.

“Everyone in the 7TH Signal Command’s Area of Responsibility will have an AESD icon on their desktop. We’re at an 88 percent completion rate”, said AESD Technical Quality Manager Saeid Radjou. “This isn’t a capability users didn’t already have. This just makes it easier for all users within the 7TH”.

Prior to the AESD icon appearing on desktops, Helpdesk agents provided users with a URL to launch remote access. Then, agents would walk users through the next few steps to complete remote access and address their computer issue.

Now, there are only three steps to remote access:

1. Double click on the AESD icon. A session key will be generated

2. Provide the session key to the Helpdesk agent

3. Remote access begins

“What this really enables AESD and others within the 7TH to do, is provide real-time support to end users in an easier manner, with less steps and less hassle”, said AESD Project Officer Dennis Kelly.

Established in 2009, AESD provides timely responses to computer-related issues for 2.2 million Army users through a central help desk and toll-free telephone number linked to a federation of 37 Army installations. Soldiers and civilians can get answers 24 hours a day, 7 days a week.