The AESD Interactive Voice Response (IVR) system has been simplified to better support customer calls with only three options: AKO SIPR, AKO, and All Others. After customers make their first number selection, an AESD Technician will answer the phone. Contact the Army Enterprise Service Desk at 1-866-335-ARMY (2769) or https://esd-crm.csd.disa.mil/.


Important Reminder for Retirees and Family Members: AKO Email Access Ends on 31 December 2014

At 23:59 on 31 December 2014, all retiree and family member Army Knowledge Online (AKO) email and portal accounts will be deactivated. At this time, messages sent to AKO email addresses will be returned as undeliverable and users will not be able to access AKO files, pages, or groups. Prior to this time, users are encouraged to provide their correspondents with an alternate email address.

To prepare, retirees and family members should:

  • Obtain an email address from a commercial service (e.g., .com or .net accounts).
  • Update all accounts and memberships currently using the AKO email address, such as myPay accounts with the new commercial address.
  • Obtain a premium DoD Self-Service Logon (DS Logon) account. This account allows access to personal benefits records and claims on DoD and Department of Veterans Affairs Web sites (click for instructions for creating a DS Logon account).
  • Download any files/data they wish to retain.

For additional information, including instruction documents, visit AKO’s Migration Page for Retirees and Family Members at https://www.us.army.mil/suite/page/682479.

The Army established Army Knowledge Online (AKO) in the late 1990s to provide online information services for U.S. Army personnel, later extending some AKO services to retirees and family members.  Services have included email, collaboration, discussion forums, a directory, and direct access to many DOD and Veterans Affairs (VA) websites.

The Army is now modernizing the AKO infrastructure and services to become more interoperable across DOD and to the goals that Secretary McHugh detailed in his memo.

The transition follows the Army’s successful migration of 1.4 million email accounts to DOD Enterprise Email in July 2013.  The next phase includes enterprise services for collaboration, content management, and unified capabilities (including chat, presence, voice and video over IP) - all of which draw upon the authoritative identity service that underpins Enterprise Email.

All Army business processes will move off the current AKO platform onto next-generation enterprise services over the course of several years. Only business users will have access to enterprise services. Army military retirees and family members will continue to have access to DOD online self-service sites like Tricare and MyPay through DOD Self-Service Logon (DS Logon).

The Army is developing a transition timeline for AKO services and accounts - to include military and civilian retirees and Army family members.  Details will be published in an upcoming Army execution order.